Refund policy

At Filament Mafia, we want you to be completely satisfied with your purchase. Please review our cancellation and refund policy below.

Order Cancellation

Before Shipment: You may cancel your order at any time before it has been shipped. Please contact us immediately with your order number to request cancellation. Once cancelled, a full refund will be processed to your original payment method within 5-7 business days.

After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may return the item(s) following our return policy below.

Returns

We do not accept returns of the items. We are a small business and do not do returns. We can refund you if you receive broken items. We do not refund just because you dont like the product. Please check our social media profile for video or photos of the products before buying.

Refunds

We only refund the product if you have received the product in damaged condition.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 7-10 business days.

Shipping Costs: Original shipping charges are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Contact Us

For any questions about cancellations, returns, or refunds, please contact our customer service team with your order details.

Last updated: October 2025